Client Support Channels

  • 1 hour ticket response time

  • A 1–Hour Ticket Response Time Guarantee

  • We provide a sixty–minute response time guarantee for each trouble ticket or email that you submit to the help desk support team. We’ll speedily answer all the common queries and forward right away the issue to our system administrators if any additional assistance is required. If you order our Administration Services package, we will complete any of the included server administration services at a time that has been agreed upon earlier.

  • Top quality support service

  • A Premium Tech Support Service

  • We will be online for you 24/7/365 to reply to any inquiries that you may have about our Hosting Control Panel or any of the apps that we have installed on your behalf on the dedicated web hosting server. In case you also require assistance tackling server administration procedures, you can take a glimpse at our Administration Services package, which includes backup hard drive space, weekly Operating System updates, server monitoring and rebooting procedures, plus troubleshooting and installation procedures.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Hosting Control Panel is pre–installed for each Linux dedicated servers hosting package. Among its functionalities is a rather useful integrated knowledgebase that will walk you step by step on all the operations that you can carry out. Most of the instructional articles have video versions that show all the operations that you can carry out in a very illustrative way. You can find the help articles and the video tutorials in the top right corner of each section of the Hosting Control Panel.