Being able to contact your cloud website hosting company if you have any type of questions or experience any difficulties is really important and how fast they will answer and take action is usually crucial, particularly if your web site is business-oriented, as longer downtime could mean losing prospective customers. The support options are also one way to recognize actual providers from resellers. The latter generally respond just to emails or support tickets and you may need to wait for a day or more in order to get a reply. When the trouble requires a couple of replies, you will end up losing several days in order to have a simple problem resolved. When you use a genuine and trustworthy web hosting provider, you will be in a position to connect with the support team anytime and receive a timely response whatever the problem or the question is - customer, pre-sales or tech one.
24/7 Customer Support in Cloud Website Hosting
The customer and tech support services for all of our cloud website hosting plans are round-the-clock, therefore you can forget about waiting for a couple of days to receive assistance. If you are not our client yet, you can call us, chat with a consultant or send an email. In case you currently have an account, you'll be able to open a support ticket in addition to the other three ways of communication. You'll be able to pick the most appropriate way to contact us depending on where you are or what kind of hardware you are using. We can easily help you for almost any hosting-related query that you may have or issue that you can encounter and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even in such a case the max response time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Hosting
We know how essential it is to receive quick support, particularly if your web site is not running effectively for some reason. Our semi-dedicated hosting packages come with 24/7 customer and tech support, therefore if anything comes up, you're able to use a number of ways to get in touch with us - phone line with multiple local numbers globally, live chat, emails and tickets. The first two options are for pre-sales, billing and basic matters, which means that if you don't have an account yet, for instance, you'll be able to receive extra info for our services, or we will assist you with uncomplicated technical problems. The other two methods are for solely tech issues or everything that is more time-consuming as it is easier to follow the conversation between you and our technical support crew. The guaranteed max answer time for them is merely an hour, the regular one - 15-20 min, so you won't need to wait for a whole day to get support like you may need to do when using the services of other providers.
24/7 Customer Support in VPS
In case you rent a Virtual Private Server through us, you will be able to get in touch with us 24/7 for any server-related issue or fordifferent difficulties and / or questions regarding the pre-installed software your server comes with. If you haven't obtained your virtual private server plan yet, you're able to find out much more about our solutions by giving us a telephone call or by using our live chat service. For more tech issues, you will be able to send an e-mail or open a trouble ticket via your billing Control Panel and you will receive support within less than one hour irrespective of the time of the day, even on weekends and holidays. The typical reply time in most cases does not exceed 30 mins. If you'd like to have assistance for third-party software, you'll be able to use the Managed Services upgrade which you can add to every single VPS plan and our administrators can help you with any installation or troubleshooting issue you could have experienced.
24/7 Customer Support in Dedicated Hosting
All of the dedicated server plans that we offer include 24/7 support via numerous means of communication and with a one-hour max response time warranty. When you want to learn more about the plans or you have any kind of general or billing questions, you will be able to phone one of the local numbers we have worldwide or you can use our live chat support and talk with a live representative. For entirely tech problems that require the help of a technical support person or an administrator, you are able to open a support ticket from your billing Control Panel or you could send an email message, since all of these channels are more appropriate to keep track of a specific issue. The answer time for them rarely exceeds 30 minutes, therefore you can forget all about waiting for a full day so as to get assistance. The support service is available for all the server-related matters, which includes the pre-installed software. When you want support for third-party applications, you may consider acquiring the Managed Services upgrade that we offer with all the plans.