Integrated Ticketing System
What's an integrated ticketing system and what are the pros of using one? How is it different from other forms of customer support?
In case you have purchased a web hosting plan and you’ve got certain questions about a given feature/function, or in case you’ve confronted some challenge and you need support, you should be able to contact the respective help desk support team. All web hosting companies deploy a ticketing system no matter if they provide other ways of contacting them along with it or not, due to the fact that the quickest way to handle a problem most often is to post a ticket. This method of communication makes the responses exchanged by both sides simple to follow and enables the client support team members to escalate the issue in case, for example, an admin must get involved. In the general case, the ticketing system is part of the billing account and is not directly connected to the hosting space, which implies that you’ll have to have at least 2 different accounts to contact the client service staff and to actually administer the hosting space. Non-stop logging in and out of different accounts could sometimes be a headache, not to mention the fact that it requires a very long period of time for most web hosting companies to respond to the tickets themselves.
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Integrated Ticketing System in Cloud Website Hosting
Our
Linux cloud website hosting come with an integrated support ticket system, which is an integral part of our custom-created Hepsia hosting Control Panel. In contrast to other analogous tools, Hepsia allows you to manage everything related to the web hosting service itself in the exact same place – invoices, website files, e-mails, tickets, etc., eliminating the need to log in and out of different interfaces. In case you have any pre-sales or technical questions or any difficulties, you can post a ticket with a couple of mouse clicks without needing to leave your Control Panel. During the process, you can select a category and our system will present you with a number of educative articles, which will give you additional info and which may help you fix any given problem before you actually open a ticket. We guarantee a response time of no more than one hour, even in case it is a weekend or an official holiday.
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Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which comes with all our
semi-dedicated hosting packages, was built with one aim in mind – that you should be able to manage everything associated with your account in one single place and the trouble tickets are not an exception. Our ticketing system is built into the Hepsia Control Panel, so, if you’ve got an inquiry or chance upon an issue, you can get in touch with our help desk support team representatives instantly without having to use an entirely different admin console. You can search through your website files or check various settings within your account while you open a new ticket or read the reply to an older one. If you have tons of tickets and you’d like to track down a specific one, you can make use of the clever search functionality, which is available in the Help section of the Hepsia Control Panel. We will make sure you obtain a reply in less than 1 hour regardless of the nature of your enquiry or problem.