Many people who begin using their very first hosting account, or switch companies, typically have enquiries regarding how certain things are done or face complications when setting up various things like e-mails, site settings, and so on. That’s the reason why, lots of web hosting providers have prepared documentation with the most frequently asked questions and problems in order to help their clients get info swiftly and seamlessly. As a result, the customer care staff members can focus on actual issues that given customers may be facing, as the solution for the smaller things will be available on the World Wide Web and clients will be able to easily fix them without having to contact the customer support staff. Having comprehensive documentation is exceptionally important, particularly for new users without any past experience at all, as the web hosting service involves a myriad of functions and lots of individuals can become confused about what action to take. A good information repository can both help you complete the tasks that you wish and discover how the web hosting service functions in general.
Extensive Online Documentation in Cloud Website Hosting
If you have bought your very first cloud website hosting account through our company or have transferred your website over to us, you’ll get used to our platform and our custom-built Hepsia Control Panel in no time due to the fact that we have prepared an extensive web-based knowledge base where you can find all the information that you will ever need – both general info regarding the hosting service as a whole and more specific info about the different features that you can make use of and the challenges that you could bump into. The articles themselves are located in 2 places. The entire article list is accessible via the Control Panel’s Help section. You can find articles that are dedicated to the different features in each Control Panel section too. You can become aware of how to do practically everything, from creating an .htaccess file to managing a mailing list, and all the articles include comprehensive instructions, so you’ll never get lost on account of an unclear text. Of course, if you chance upon a more specific obstacle and you can’t find an adequate solution in our knowledge base, you can touch base with our customer care team representatives 24x7x365.
Extensive Online Documentation in Semi-dedicated Hosting
We have prepared a detailed online knowledge base for all our present and potential clients, so if you get a semi-dedicated server package from us, you’ll be able to find any information that you’re looking at any time. We have a huge number of informational articles, which will help you better understand what is happening in your semi-dedicated server account – "What is PHP?" and "What are file access permissions?" are only 2 instances. Our exhaustive manuals will help you do anything you like – unpack an archive, import a MySQL database, forward a domain name, and so on. In addition, we also have troubleshooting guidelines, which will enable you to find out what induces a given problem and the probable solutions for it. If you are not able to send emails or your domain name returns an HTTP 500 error message, for instance, you can examine our knowledge base and repair the issue in no time. You can access the articles through each Control Panel section, as well as through the all-encompassing Help section.