A live chat is one of the ways of communication offered by some web hosting companies as part of their support services. Depending on the service provider, the chat is used for pre-sales, billing and/or tech assistance. This way of contact is quicker than a support ticket and it'll make it much less likely to misunderstand or misspell a word in comparison to a phone call with a representative. In addition, when the issue that you experience needs some time to be examined and dealt with, you will be able to do something else meanwhile rather than just waiting, like you'd have to do if you call. Also, you can use a live chat support service totally free as long as you have web accessibility even if your hosting supplier is situated in a different country and they do not have a local telephone number that you can call.
Live Chat Support in Cloud Website Hosting
Along with the phone and ticket support, we offer live chat support too. You will be able to contact us every single day, which includes weekends and holidays, and we will give you more info about the Linux cloud website hosting that we supply if you are not a customer yet, or about common and billing questions when you already have an account. Though for entirely tech issues you will have to open a ticket to the tech support, because such matters need additional time to be taken care of, you may still contact us on the live chat for some tech information. For example, we are able to help you set up an e-mail address in your e-mail client or troubleshoot numerous issues, saving you a lot of time. Even if our phone lines are already off for the day, you can speak to a live person.
Live Chat Support in Semi-dedicated Hosting
Thanks to the live chat support service that we offer with all our semi-dedicated hosting packages, you'll be able to find the the right answers for any questions you have or have various issues taken care of without delay. Our service is available every single day, which means that you're able to get in touch with a representative even on holidays and weekends. In the event that you are not sure which plan would be better for your web sites or if our cutting-edge cloud hosting platform matches some system requirements, you can join our live chat before purchasing anything. If you are a current customer, you are able to find more details about account settings, billing issues and a number of common tech issues you may have, for instance in case you are unable to set up an e-mail account in a client on your computer system. The live chat can save you a considerable amount of time no matter where you are or when you contact us.