If you’ve got a website, a problem can always occur and it doesn’t necessarily need to be related to the web hosting service itself. For instance, something could go wrong when you bring a script up to date or some important data could be modified or deleted by accident. Regardless of what the essence of the problem is, you will have to touch base with the support staff and ask them to retrieve a backup or to help you deal with the problem that you’re encountering. How promptly they’ll do that will determine how much time your websites will be unavailable. For certain websites such as community portals or online shops, a continuous unreachability too often equals losing customers and cash. With this in mind, it is of principal importance that you use the services of a web hosting company that provides not only a very good customer care service, but also a well-timed one.
One-Hour Response Guarantee in Cloud Website Hosting
Our Linux cloud website hosting come with a one-hour reply guarantee, which implies that regardless of what inquiry or complication you might have, we’ll always be there to lend a helping hand. In reality, it seldom takes more than half an hour to get an issue sorted out or a question answered, and this is valid for both technical and pre-sales matters. Our client service staff members are available 24x7, even on weekends and national holidays, so you’ll obtain swift help at all times. We realize exactly how invaluable time can be, so by the time we reply to your email or trouble ticket, we’ll have probed into the matter and, in case we haven’t solved it, we’ll give you more details on what you have to do on your end – if the situation requires it. With our support services, you can be sure that there will be someone to help you momentarily, regardless of what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server account from us, you can take advantage of our astonishingly fast support services. You’ll receive a response to any support ticket opened through the hosting Control Panel or email sent to our client and tech support team in less than 60 minutes. The response time is guaranteed and it’s valid regardless of the matter – billing or technical. It often takes much less time to explore and troubleshoot a problem. We will give you more details in case the solution entails something that needs to be done on your end. If you touch base with us during official holidays or weekends, the response time will be precisely the same and considering that our support team will be at your disposal 7 days a week, you will obtain quick help for virtually any general, technical or billing issue irrespective of the hour at which you contact us.