Phone Support
What does ?phone support? imply in the arena of web hosting?
There are a lot of cloud website hosting suppliers out there, still the majority of them are resellers that have minimal resources, particularly when it comes to support. A way to distinguish them is the option to get in touch with the company over the phone. The level of support that you can have through this particular way of communication varies based on the provider - a few of them offer expert telephone support, while others offer common and customer support only since some issues are more time-consuming and it's a lot less difficult to be resolved via a trouble ticket, especially if the issue needs to be escalated. However, it is good to find that you can contact your web hosting supplier because there are plenty of small-scale problems which can be managed effectively and timely with a telephone call, not mentioning that you will be able to get additional info for the services even before you become a customer.
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Phone Support in Cloud Website Hosting
We believe that being able to consult with a live consultant is rather important, for that reason we have three support lines all around the world (UK, USA and Australia) and you're able to reach us over the phone for fourteen hours every day. In case you consider buying one of our
Linux cloud website hosting, for example, you have the option to call us and find more about our services before placing your order so as to make sure that we match all of the system requirements for your websites. After your order, you'll be able to contact us about all of the sales and billing troubles you may experience, or get any type of general or basic technical information that you need. We've aimed to find the balance between telephone and ticket support, so for solely technical matters you have to use the ticketing system, which will make it easier to follow the communication and any new developments in the resolution of an issue.
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Phone Support in Semi-dedicated Hosting
When you need more info for the
semi-dedicated hosting packages that we provide, you'll be able to call any of the three support phone lines that we have across the globe - in the United States, the UK and Australia. In this way, you can check ahead of time whether our solutions will be appropriate for your sites. If you're already our customer and you own a semi-dedicated account, you will be able to get in touch with us on the phone for 14 hours a day about any kind of billing or common questions. For entirely technical troubles you will have to employ our ticketing system so as to communicate with our technical support as someproblems just need more time to be dealt with, still we can help you on the phone with numerous minor tech problems as well, saving you the time and efforts.